Keio Plaza Hotel Tokyo Premier Grand

Great stuff, club lounge staff was amazing. Hotel room was clean overall a very enjoyable stay- would come back

was excited to tay and so disappointed. service was sub par...,especially for a 5 star hotel. left the key in the room accidentally and the charge was $5 US to get another and not refunded when we showed 3 keys given back. Club was more of a "keeping us within the rules" than welcoming and service. Rude Manager at the bar across from the club upstairs. Servers tried to make up with friendly service at least after they saw what happened. travel to Tokyo several times a year. gave the a chance twice. Sadly 2 below expectation experiences. Not even 3 star service

The check-in was supposed to be 2pm, but at 3:30pm ,the room still wasn’t ready.

Upon checking in we were checked in immediately and take to our room. Room was clean and several welcome items was in the room. Cleaning staff constantly was on time each day and kept the room clean. A tour office was in the building and that was convenient. We stayed on the 35th floor and had a great view of the city. The hotel is in walking distance of several tourist attractions. One of the restaurants in the hotel was very outstanding. Greeted by restaurant staff when entering the business as well as when leaving the restaurant. (Jurin restaurant) Food was four star. Would stay there again.

For 350 dollars a night, wifi was weak in my room as in no connection. I like the free breakfast and tea time food. Location was great. I’ll just stay at the Ascott next time. Wifi was terrible in room.

Keio Plaza Hotel is in the process of upgrading their rooms. I must have been given an renovated one cos it is definitely much nicer than the last time I stayed there. There was a note about possible noise from the renovation going on in other rooms but I could hardly hear a thing. I booked a club room which was very spaciously and spotlessly clean. The toiletries were high quality. The afternoon tea at the club lounge was free of charge for all who booked a club room. The view from the lounge was impeccable and the canapes were very delicate. It was a nice afternoon relaxing with some excellent canapes, a glass of sparkling wine and a fantastic view. Must use if you book a club room. Its location is also great. There are many nice eateries around it and the Shinjuku train station is only a short walk away. The metro station is just next to the hotel This is the third time I stayed in this hotel and is the best. The renovated room was really great. Service is very attentive as always. Highly recommended

One of the best ! Good location, excellent atmosphere,

This was our 3rd stay at The Keio Plaza Hotel in a premium room. This time we stayed for 7 nights. Everything about our stay was perfect. From the time we arrived until we checked out we were made to feel special. The staff are all friendly and obliging. Our room very spacious and comfortable. We had a wonderful view of the city. The staff in the Premium lounge were great, very attentive, always remembering what we like to drink with our breakfast. We had a great week here and will definitely stay again. Thank you for a memorable week.

Amazing hotel with fantastic staff and great service.

Great. Staff was ok but would be better if they could talk and understand English more. Tv in room would also be better if they have more English channels.