I will never stay at this hostel again. Despite booking through Expedia and already paying, when we arrived, our room had not been reserved. Even after presenting proof of payment, the staff didn’t believe us and treated us as if we were at fault, displaying unprofessional behavior throughout.
Eventually, we were given a room, but as a family of five who booked a six-bed room, the hostel sent a Korean man to use the remaining bed without consulting us. This man was as confused as we were, and the hostel's assumption that it was acceptable because we were all Asian. Although the man later found another room, the situation was poorly handled.
Additionally, breakfast, which we had booked in advance, was not confirmed, and again, the staff's attitude was dismissive, making us feel like we were at fault. The counter staff, especially a long-haired woman with big glasses, had an unacceptably poor attitude.
To make things worse, the hostel carried out a cashier’s closing process around check-in (3 PM) and check-out (10 AM), the busiest times. This caused one of the two service windows to be blocked, leading to long queues, with no apology from the staff. Each inquiry took over 30 minutes due to this inefficiency.
Other guests faced similar issues, such as unconfirmed bookings, unpaid fees, etc. In summary, despite its convenient location and affordable price, this hostel is not worth staying. I highly recommend staying at another nearby hotel for a more comfortable experience.