It was hard to communicate with the reception-staff before arriving. Our flight was delayed, and it was very stressfull and confusing being told on the phone, that the reception would be closed already at 8 pm, even though it said 10 pm online. When we arrived at 8.15, we found out that it was the frontdoor that was closed, and not the reception! So there had been no reason for the stressfulness.
The hotel in itself; the rooms, the breakfast etc. is very charming and comfortable.