Since we arrived at the receptionist, the only thing she was worried about was the payment of $18 dollars per day of parking, this very small, uncomfortable and dangerous parking lot. Warning, it's not a hotel or a motel, it's a small room in a house shared by strangers. I traveled with my wife and my baby, they told us that the room was on the third floor, with a small staircase and difficult access. No room had a key, only a digital key that we didn't know who dominated the combination. Impossible to stay in that place. Warning: it is very expensive, on the page they show you photos very different from reality, when you arrive you realize that you are being scammed for that price. For that price you get a good hotel and excellent service. I explained to the receptionist and her mind was worried only about two things: pay me the parking lot and I won't give you back the money. Gentlemen of Hotel.com, be more careful to know what services they offer, the reputation of hotels.com could also be affected by this type of services. We prefer to lose our money and go look for a real hotel without the need for the app and at a better price. Until now, no one has told me how to proceed with a refund.
