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Hyatt Ziva Riviera Cancun - All Inclusive

4.5 star property
Beachfront property in Puerto Morelos with free water park and spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hyatt Ziva Riviera Cancun - All Inclusive

Aerial view
5 bars/lounges, 3 poolside bars, swim-up bar
Premium bedding, minibar, in-room safe, desk
Children's activities
Children's activities

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
  • Pet friendly
  • Pool
  • Free breakfast
  • Spa
  • Gym
Main amenities
  • Daily housekeeping
  • On the beach
  • 10 restaurants and 3 poolside bars
  • 5 bars/lounges
  • Full-service spa
  • 9 outdoor pools
  • Free water park
  • Free children's club
  • 24-hour fitness center
  • Sauna
  • Steam room
  • Beach umbrellas
Feel at home
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Private bathroom
The price is $385
includes taxes & fees
$385 per night
Nov 28 - Nov 29

Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Water Park View Family Junior Suite King

Premium bedding, minibar, in-room safe, desk

Water Park View Family Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Premium bedding
  • Park view
  • Sleeps 5
  • 1 King Bed

View all photos for Water Park View Family Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Water Park View Family Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Premium bedding
  • Park view
  • Sleeps 5
  • 2 Double Beds

View all photos for Club Ocean Front Junior Suite Pool View King

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Club Ocean Front Junior Suite Pool View King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Premium bedding
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean Front Junior Suite Pool View Double

Premium bedding, minibar, in-room safe, desk

Club Ocean Front Junior Suite Pool View Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Premium bedding
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Pool View King

Premium bedding, minibar, in-room safe, desk

Junior Suite Pool View King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Premium bedding
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Pool View Double

Premium bedding, minibar, in-room safe, desk

Junior Suite Pool View Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Premium bedding
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Premium bedding
  • Sleeps 4
  • 2 Double Beds

View all photos for Tropical View Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Tropical View Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Premium bedding
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

Premium bedding, minibar, in-room safe, desk

Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Tropical View Junior Suite King

Premium bedding, minibar, in-room safe, desk

Tropical View Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Premium bedding
  • Sleeps 4
  • 1 King Bed

View all photos for Club Master Suite

Premium bedding, minibar, in-room safe, desk

Club Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Sofa bed - king
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean Front Master Suite

Premium bedding, minibar, in-room safe, desk

Club Ocean Front Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Sofa bed
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Run of the House

Premium bedding, minibar, in-room safe, desk

Run of the House

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean Front Junior Suite King

Premium bedding, minibar, in-room safe, desk

Ocean Front Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Premium bedding
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Front Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Ocean Front Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Ceiling fan
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Junior Suite King

Premium bedding, minibar, in-room safe, desk

Ocean View Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Premium bedding
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean View Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Ocean View Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Premium bedding
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite

Premium bedding, minibar, in-room safe, desk

Presidential Suite

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Premium bedding
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean View Roof Top Master Suite

Premium bedding, minibar, in-room safe, desk

Club Ocean View Roof Top Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Premium bedding
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Map
Bahia de Petempich, SM 12, MZ 31, Lote 14-02, Puerto Morelos, QROO, 77580

What's nearby

  • Petempich Bay - 1 min walk - 0.0 km
  • Crococun Zoo - 12 min drive - 8.1 km
  • Puerto Morelos Town Square - 19 min drive - 12.5 km
  • Puerto Morelos Beach - 23 min drive - 3.0 km
  • Ojo de Agua Beach - 31 min drive - 6.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive
  • Cozumel Intl. Airport (CZM) - 26.9 miles/43.3 km

Restaurants

  • ‪Market Cafe - ‬16 min drive
  • ‪Sensai - ‬17 min drive
  • ‪Preferred Club Lounge - ‬16 min drive
  • ‪Casa del Mar - ‬17 min drive
  • ‪Preferred Club Bar - ‬7 min drive

About this property

Hyatt Ziva Riviera Cancun - All Inclusive

At Hyatt Ziva Riviera Cancun - All Inclusive, you can spend time at the beach enjoying the shade from a beach umbrella, plus you'll have access to onsite kayaking. There's plenty of fun with the 9 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and hydrotherapy. Serving Asian cuisine, Miyako is one of 10 restaurants and 3 poolside bars. Other highlights at this luxurious property include 5 bars/lounges, a free kid's club, and a 24-hour fitness center. Fellow travelers love the pool and helpful staff.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

At a glance

Hotel size

  • 438 rooms

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: midnight
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Supervised childcare*
  • Free children's club

Pets

  • Pets allowed (dogs only, 1 total, up to 22 lbs per pet)*
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:30 AM
  • 10 restaurants
  • 5 bars/lounges
  • 3 poolside bars
  • Swim-up bar
  • Coffee shop
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Playground
  • Supervised childcare (surcharge)
  • Children's games
  • Toys
  • Lifeguard on site
  • Paddleboard on site

What to do

  • On the beach
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Kayaking
  • Evening entertainment
  • Paddleboard on site
  • Ecotours nearby
  • Mountain biking nearby
  • Cave exploring nearby
  • Ziplining nearby

Working away

  • Conference space (51000 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Hair salon
  • Wedding services
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Water sports equipment
  • Paddleboard on site
  • Romance packages

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • 24-hour fitness center
  • 9 outdoor pools
  • Free water park
  • Arcade/game room
  • Full-service spa
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Waterslide
  • Wine tasting room
  • Banquet hall
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Closed captioned TV
  • Grab bar in shower
  • Wheelchair-width doorways
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 55-inch Smart TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Turndown service
  • Premium bedding
  • Free crib/infant bed
  • Free rollaway/extra bed

What to enjoy

  • Furnished balcony/patio

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Dining table

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

Spa

The onsite spa has 16 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

Miyako - This restaurant specializes in Asian cuisine. Guests can enjoy drinks at the bar.
Rue de Rivoli - This restaurant specializes in French cuisine. Guests can enjoy drinks at the bar. Open daily.
Vivace - This restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.
Ki - This restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar. Open daily.
Afthonia - This buffet restaurant specializes in local and international cuisine. Open daily.

Fees & policies

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of MXN 1300 per pet, per day

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Frequently asked questions

Does Hyatt Ziva Riviera Cancun - All Inclusive offer free cancellation for a full refund?
Yes, Hyatt Ziva Riviera Cancun - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hyatt Ziva Riviera Cancun - All Inclusive?
Yes, there are 9 outdoor pools and a children's pool.
Are pets allowed at Hyatt Ziva Riviera Cancun - All Inclusive?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 22 lbs per pet. There's a charge of MXN 1300 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Hyatt Ziva Riviera Cancun - All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Hyatt Ziva Riviera Cancun - All Inclusive?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.
What is there to do at Hyatt Ziva Riviera Cancun - All Inclusive and nearby?
Have fun during the warmer months with activities such as kayaking. Additional recreation onsite includes fitness classes, Pilates, and yoga. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 9 outdoor swimming pools. Hyatt Ziva Riviera Cancun - All Inclusive also has 3 poolside bars, 5 bars, and a 24-hour fitness center, as well as a sauna and an arcade.
Are there restaurants at or near Hyatt Ziva Riviera Cancun - All Inclusive?
Yes, there are 10 onsite restaurants, featuring Asian cuisine.
Does Hyatt Ziva Riviera Cancun - All Inclusive have rooms with private spa tubs?
Yes, each room has a jetted bathtub.
Does Hyatt Ziva Riviera Cancun - All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Hyatt Ziva Riviera Cancun - All Inclusive like?
Hyatt Ziva Riviera Cancun - All Inclusive is located a short 1-minute walk from Petempich Bay. Travelers say this property is in a good location.

Reviews

7.8

Good

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

The best
The hotel is beautiful, I’m surprised for the food quality really good! The people friendly
Ray, 2-night family trip
Verified Hotels.com guest review

8/10 Very Good

2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amin, 7-night trip
Verified Hotels.com guest review

4/10 Fair

Melissa, 3-night trip
Verified Expedia guest review

6/10 Good

ANTHONY, 5-night family trip
Verified Expedia guest review

2/10 Poor

This was the worst resort I’ve stayed at. First of all the restaurants at this resort sucked. They advertise many restaurants are available available on the hotel property, but in reality there are only three or four and of that the Japanese restaurant is closed pretty much every single day. We only got to eat there one day and that was our last day before we left. The quality of the food at each restaurant is just terrible. The fish is unseasoned unsalted the portions are just way too small. This resort makes it seem like there is breakfast lunch and dinner available at the buffet, but there was only breakfast available and it is the same exact breakfast every single day. They advertise a waterslide that is never open. They advertise that there is entertainment available there. It is the most ratchet entertainment I’ve ever seen. It is a bunch of people playing music off of YouTube and then getting people to come and join in by the bar area. They did have a sports bar that had a pool table and some games but that closed early every single night by 10 11 o’clock that was completely closed. There’s no nightlife at this resort. There is no daylight because there is barely anybody there around the pool except for the life. Guard. They have the tiniest elevators in the world that you could probably fit two people and one luggage that’s how small it is. Many of the rooms had an ant issue. There’s also raccoons everywhere. The next time I come to Mexico, I will never stay here.
Nipa, 4-night family trip
Verified Expedia guest review

8/10 Very Good

Gilbert, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Hyatt Ziva Riviera is a great All-Inclusive hotel for both family and couples who would want a tranquil escape from the busy world. With daily and nightly activities on site you do not need to leave at all. It is very quiet and the warm staff makes you feel welcomed and safe. We were are awe with our top tier butler, Dider, who made our stay even more comfortable and fun. We will definitely be coming back to this exquisite resort in the near future. 10 stars… L Stevens🇦🇬
Leon Bernard, 6-night trip
Verified Expedia guest review

4/10 Fair

They take one day vacillation from me . The referral one day pass to different hotel and it was waste
Arkadiy, 5-night family trip
Verified Expedia guest review

6/10 Good

There is no beach, Most specialty Restaurants are closed, buffet service is limited to breakfast, and restaurants don't have nice A/C. Pool bars close at 5 p.m., and the pool closes at 8 p.m. Water park has just one slide, which doesn't have water, and you need to push yourself—no day time entertainment.
Swati, 4-night family trip
Verified Expedia guest review

8/10 Very Good

Ocean area is too dirty and under construction
som, 4-night family trip
Verified Expedia guest review

8/10 Very Good

Raveenthiran, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Emma, 6-night trip
Verified Expedia guest review

4/10 Fair

At first day of my stay some of my belongings got stolen from the kids pool area. Room with ocean and partly kids water rides. I didn’t have hot water in the shower , they only came to fix it after second request, we had bugs on the wall, ceiling, and on coffee table. Bathroom sink had odor. Mold in between balcony glass door. From buffet we got food poisoning, sea food restaurant had not fresh fish ceviche. Statehouse, Mexican, Italian and day time restaurant were good. Every restaurant had same kind of menu for kids. Roots ice cream was good. There is a tiny line for the beach area .ocean Water is not clean( a lot of seaweed )to make it swim. Service was half and half, some of them super nice , some with attitude, not willing to help. Place has potential but needs a lot of improvement
ksenia, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Great all inclusive! Just wished we were able to swim in ocean, they had a red flag and the ocean didn’t look as blue as other areas of Cancun. But the all inclusive was excellent! Great choices of food, activities, the water slides.
Itzel Garibay, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Robertta, 5-night family trip
Verified Hotels.com guest review

6/10 Good

Food is below average
Tiefeng, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

It waa great, ee enjoyed the shows , room service n food
Tanneh, 5-night trip
Verified Hotels.com guest review

2/10 Poor

Very poor service the facility is under construction many places and safe for the guest We got a room that we paid over $1000 extra to be with the pool view. We did got a pool view just with a pile of dirt and black turf cover that because he’s under construction the stairs to the beach was broken we had to argue with the stuff to get what we paid for my wife for balloons to my birthday they try to charge for five balloons $280 very very, very poor service. They never calls you back even if you call 45 times they make you run around till you getting tired would recommend to go to this place I still think .
Moshe Adi, 4-night family trip
Verified Orbitz guest review

8/10 Very Good

The Customer Service but the hotel needs better air conditioning in the restaurants and rooms. The food was not bad. We enjoyed the breakfast the most.
Donelda, 3-night family trip
Verified Expedia guest review

6/10 Good

Hit or miss beach was not accessible and they blamed it on weather. The food is not great. staff are great really wish they create a better food choices for restaurants and the buffet
Nakia, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

It was nice
Jenni, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Deric, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Javien, 5-night romance trip
Verified Expedia guest review

6/10 Good

The property was good and food was ok.
Alaina, 3-night family trip
Verified Expedia guest review

General property information

Travelers Say
"We also dined at the Italian restaurant. The food was great and our waitress Yeimel was very nice and friendly."
Reasons to Book
Outdoor Pool & Onsite Restaurant/Bar
Check-In Time
3:00 PM
Check-Out Time
12:00 PM