InterContinental Houston Medical Center

Beautiful hotel, room was very comfortable, front desk clerks were very nice and helpful. Housekeeping was very attentive. Wait staff in the restaurant still needs to work out a few kinks.

Short but sweet

New hotel and they do not have room service down yet. My room did not have the menu. When I asked it took 45 minutes to get it. Prior to that someone called my room and read me the menu. When the order arrived, it had 2 delivery charges on it. They will figure it out but it's not up to their standards yet.

Everything was nice and kept up with. The only thing that kind of bothered me was the fact as I entered the lobby and was in front of an employee. I wasn't greeted they act like I was lost. I then said I'm here for my reservation and employee looked at me like if I was joking. I then said my name. Meanwhile I waited other guest were welcome greeted and help with bags and so forth. I loved the hotel I just didn't like the fact that I wasn't invited in with a warm welcome after driving 7 hours to choose this specific hotel out of hundreds and was just question myself like should I even stay here .

Everything in the hotel is very nice. The room was great. The front desk people were excellent. The valet parking was disappointing given how much it costs ($33per night). There is self parking at $22. I called for the car (valet parked). We waited 30 minutes in the lobby waiting. I finally went to the valet stand and talked to the same person I talked to on the phone from my room. He said he never got the message. I recognized his voice from my phone conversation. I switched to self-parking.