4/10 Rimeligt
17. juli 2019
2 hour long check-in process and dirty room
I paid an extra 30 pounds for late check-in as we arrived at 9 pm, which shouldn't be necessary as they have a self-service check in solution. But when we arrived I hadn't received any information or password on how to get the key. We tried to call the contact number that I had received in an earlier mail, saying that this was the number I could call if I needed help. We tried calling the number for at least 30 minutes and no one was picking up the phone and a few times they hung up. After an hour we got in touch with the employee, who said he would send someone to help us. The young man who came didn't have a master key and another hour went by, where we waited for our key. He said that they would contact us about a refund, but I am still waiting.
The apartment has a good location within walking distance of the city center, but I will not recommend this place as it is dirty, sheets and towels were missing and it is hard to get in touch with the staff. Do not let the pictures fool you.
Anne Sofie
Anne Sofie, rejse med venner på 3 nætter
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