Hands down the worse hotel experience we have ever had. Let me try to cover all the reasons why…
1) we get there and check in for our 1 night stay with our 1 twelve lb dog and are shocked at the $200 NON-REFUNDABLE pet fee. When we booked this room, the $250 nightly cost wasn’t an issue but when you add on a $200 for a pet fee that is not returned, that was not disclosed in advance, that changed the price considerably. I completely understand having a pet deposit even if it’s refundable in case there is damages but when you check into a room that doesn’t even have a couch, the one chair inside of it is not cloth and is only plastic, there’s no furniture in it at all other than a bed, there is no carpet, it makes no sense.
2) nasty - the floor was covered with a sticky nasty film and we were scared to take her shoes off the entire time
3) service - we could never find anybody at the front desk to talk to, ask for toilet paper from, ask from shampoo (there was none in the room), etc
4) kitchen area - yes there is a kitcken area in the room with a fridge and microwave and cabinets that hold not 1 single item. Not a cup, not a coffee maker, not a spoon, nothing at all.
5) bedding - the bed has plastic wrap on it and sheets only. No blankets! Every breath caused crinkling of the plastic.
We decided to checkout and depart at 11 pm because it so awful.
