The woman working the front desk was on her personal phone with her son upon check-in and appeared annoyed that she needed to check us in. When we walked into our room, it was freezing cold. 48 degrees to be exact. The window was open and the heat was turned off. It was December 14 in NY. The heat would not turn on. I went to the woman at the front desk and requested a new room. She then informed me she could not provide a new room because she only had single rooms. I said that was fine because it was just me and my wife. She said, "Well I cant give you that room anyways because its more expensive than the one you booked." My response was, "I also didnt book a room that was 48 degrees with no heat." She said, "After I finish this phone call, I'll come up and reset the heat." I told her to come up and fix it now or give me another room. She hastily followed us up to the room and did something to reset the heat. 3 hours later we were at 65 degrees and could take our winter jackets off. Awful customer service, but apparently that is the new norm.