United Lodge Hotel & Apartments

My first night was the worst night I had in years in a hotel. Noise from other rooms, people smoking in the private garden next to my window in the middle of the night, permanent light above the door. Fortunately the staff was very open en immediately gave me an other room for the other nights. After that I had a very pleasant stay and slept like a rock.

Staff was great, only downside was some of the cooking pots weren't fully washed

Always a pleasure to stay at such a well run establishment. Friendly and very helpful staff at all times.

very nice place and convenient for pubblic transport, quiet area, kind and present staff.

Hotels.com should immediately stop representing this shocking place! We arrived only to be told our room was no longer available due to maintenance. The guy on the desk couldn’t give a toss and made no attempts to contact me in advance. His offer to relocate us to their sister hotel wasn’t acceptable due to the distance and travel time as we were already late for our event. We had to get ready in the car and find alternative accomafation at double the cost otherwise we’d have missed our event completely. We finally arrived at the event 2 hours late! Trip advisor reviews show that this is a regular occurrence. The place clearly has no idea of what customer service is and regularly ruins people’s weekends!

Excellent service. Let me check out an hour later. Very friendly service and was close to the underground for travel.

Studio room had everything i needed, comfy enough bed, the service was great, the toiletries well-stocked; the food was hit or miss: espresso/americano drinks/ orange juice were great; food that i enjoyed: pasta of the day with a greek salad and the full english breakfast. I ordered the "italian pizza" comparable to a cheap frozen pizza and it was a bit over-cooked. Every day the kitchen would make fresh crossaints, always smelled amazing by the room. The courtyard would have been a lovely place to take breakfast, if you feel so inclined. Also the hotel did a decent job of stocking snacks and beverages in the fridge.Would stay again.

The staff were really nice and helpful. But, the facilities were below average. No hot water sometimes, and needed to pay extra for the use of kitchen. Overall was average!

The location for this hotel is great! A short walk from the tube station and about 20-30mins to central London. The actual hotel/apartments are really nice. Good size, pleasant staff and great facilities. However no lift, not a problem for us but bear in mind if you need a ground floor room. The deposit compared to other apartments is low, so that was also a real plus! The only let down is breakfast and the accompanying service. Breakfast is served in the rooms, but was brought up to us cold and 10 minutes apart. Which means that you can't eat together! When we complained the only option given was another breakfast, which would have delayed our travel plans. Not being given a refund/discount or even the option of it was a real low point, and is the only reason I would consider staying elsewhere. Additionally, we had messaged to ask what time food service closed, yet to receive an answer. After waiting we went down to the reception but the guy at the desk was also unable to advise what time food service was available (the first evening). If we had known at the time how close we were to the high street we would have gone there (approx 5 mins walk from the hotel are several shops, bars, restaurants, Sainsbury's, McDs etc - so I would recommend doing that instead!!) Overall a great spot, convenient, good amenities close by... but I would never EVER order food whilst staying there.

Friendly staff. Good price. Good location, near a park and close to the underground station. Clean spacious room. The only down side is that the hotel does not have a lift, so it might be something to consider to those who are travelling with big luggages.