The staff at the reception is very nice and helpful, and we felt really welcome.
The apartment was overall okay, but did not live up to our expectations. It didn't look anything like the pictures on the website. I am aware that there aren't photos of all the flats, but I expected the standard to be the same as on the photos. This was not the case, as the apartment was much more basic and not quite so well furnished especially in the living room.
The floors were very worn, and the tiles on the bathroom floor were loose and broken and water was dripping from the ceiling from the apartment above. One of the radiators didn't work and wasn't fixed when we asked for it.
The beds were great and the apartment was big and well situated near the tube, though.