WestHouse New York

Great location, rooms, service, food and drinks.

The Hotel is OK. Located walking distance to Central Park and Time Square, no complain there. Breakfast is OK, rooms interiors are very acceptable. (pls add a coffee machine) I paid for a Luxury Room and I was looking forward to enjoy my great view to Time Squares light show, but I had to settle for a window covered by a scaffolding blocking my view and a dead dove outside my window. I wanted to have my afternoon drinks at the beautiful terrace or patio that is exhibited on the hotel pictures, but I was met with “A Bar Terrace blocked due to construction or renovation. To cut a long story short, as I was met with a hotel covered by scaffolding, blocking my “Expensive Time Square Room View and a sealed terrace, preventing my entrance to have my drink there. By paying USD 1200, USD880 for 3 nights stay plus an unexpected hotel fee of USD337. Despite that on my invoice it says “including taxes and fees” I do have some expectations The Hotel swanks being 5 stars, I give them four. The reception staff were nice but with lack of training and manners, referring to my wife several times as “SHE”. To my belief, the US Hotel pricing method and business concept have become, “The Wild West” and is at the edge of being fraudulent. Hotels charges and applicates fees as the they please but do not deliver when it comes to product. A hotel fee is an unavoidable payment “But what do the hotel fee covers, what do you get for that money? Fair questions, don’t you think?

Bartender and waiters made the service extra. Good hotel, comfort, location. Breakfast ok, could have some cheese, deli meat for the bread etc. happy hour was great! However the extra fee per person is very high

We had a fantastic 1-week stay at The Westhouse Hotel in New York. We are a family of two adults and two children (12+14) The hotel has an excellent location - close to everything, and yet quiet - and the atmosphere is great - mainly due to the staff. Hotel Staff is VERY friendly and top proffesional and service minded. Reception, Concierge, Bartenders etc - made a great impression - and made us feel very welcome. Only negative thing to say; is that we where not informed ahead, that the outdoor roof top bar on 23rd was closed due to mandatory building inspections. That was an important part of selectiing this hotel in the first place. So that was somewhat dissapointing. But besidde from that - straight A’s from here

We arrived late in the afternoon but our room wasn’t ready. We got our room after an hour of waiting. We were a family of four an had a junior suite which included a foldout bed. We asked the bellhop to arrange the bed being made at seven and went out for early dinner. When we got back at 7.15 it wasn’t made at 745 we called front desk who promised to send somebody right away. Half an hour later we called again and the promised again to come right away. Then a man came with a blanket which were useless because there were no sheets. At nine We found a maid on the floor who hadn’t heard about the making of the bed.because of jet lag our children were now sleeping in our bed still waiting for the foldout bed. We event down to the front desk to ask again and asked the maid in the floor at the same time. We waited again and finally had the bed made. This ordeal toke more than three hours to get a foldout bed made- completely unacceptable. To top things off there is a fee which we weren’t aware of which was an additional 25% of the total price. It says so if you read the small print but it misguided because hotels.com writes that the prices inkludes taxes and fees and then writes below that there is an additional fee of 50$ Pr night or person