We booked a triple room for the two of us as it was cheaper than a double and the photos showed a lovely big modern looking bathroom with a bathtub. Unfortunately, the room was tired, creaky and had a musty smell and we had a very small bathroom with shower, no bath. Nowhere to put your toiletries or hang towels and a tiny mirror.
We understand now in the room description it states shower but the photos are very misleading and it seems taken from the Superior category.
We called reception to enquire if there was another room available and very quickly received a bad attitude from the manager. All that was needed was a polite apology, no other rooms available sir, but instead we were told you're wrong, the photos aren't misleading. We're telling you, as the customer, the photos are misleading. End of.
Luckily another member of staff at reception was very friendly and kind to us and made up for the rude attitude we received from the manager.
We will 100% come back to Bath but we won't be coming back to this hotel since value for money just wasn't there for the room that we received.