6/10 Godt
5. marts 2024
Good experience at a small unique hotel, but...
Thi could have been a 5 star experience if it wasn't for a few important points.
* The rooms are not maintained (water damaged ceiling, loose shower fitting, TV that didn't work, (too)worn woodwork).
* The pool bar was not in operation (no employees). However, you could go into the restaurant and order and they would come out to the pool area with it, but it's not exactly what you'd expect from a pool bar in a good hotel.
* There is no real possibility to walk around the area (we were told at check-in that we should not walk away from the hotel, but only take the boat to the other side).
We got a new room where the TV worked and the shower was working.
It is important to say that this is an exciting hotel, and a gem in the middle of a hectic city. Our expectations were probably raised a little due to pictures on hotels.com and the many good recommendations.
The staff are very friendly and service minded. Especially "Peem" was always smiling, welcoming and did everything he could to help. Thank you :)
The free boat that takes you to the other side of the river works perfectly - and we didn't have to wait more than 5-10 min. whenever we wanted to go or be picked up.
Their restaurant were recommended to us, so we booked a table for the following day. However, it turned out that they had given "our" table to someone else, despite the fact that we were there on time and on the agreed day. This should not happen in at a good restaurant - but we got another table. Food was ok.
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