Shangri-la Bangkok

Super lækkert hotel.

First the Krungthep wing is a bit out-dated, this was expected from other people’s reviews. Another previous guest had left my coat at the hotel for me to pickup which the hotel had already confirmed they would dry clean before my arrival. (I ended up asking 6 times and 18 hours before I got it) Check-in was friendly and good nothing to put a finger on. (First time i requested my coat) Friendly bellboy who showed us the room. The afternoon cocktails were not properly made but the small dishes of food were great. We went to our room to enjoy a bath the picture is what came out (second one is the next morning). Called the operator, who said we should flush it for 10 minutes (no change). Called again she said that we could get another room (now around 11:30 pm for a one night stay I politely declined and said this was most likely not a room fault but a central heating tank) she would send an engineer (that did not didn’t arrive). I asked about my coat again (fifth time still didn’t find it) Next morning I contacted the concierge again before breakfast. (sixth time) We went to breakfast were the waiter forgot 2 out of 6 orders of food. After the breakfast I went to the concierge finally the found my coat. At checkout I told them the story as compensation they waived a (400 THB / 10 USD) dry cleaning bill. Even the service charge on the champagne I ordered was more than that. Unfortunately a very displeasing first stay at Shangri-la wouldn’t recommend it.

Lovely hotel especially lobby area’s. A bit over crowed at breakfast but great choice. The balcony was not much compared to the pictures. Very expensive pool bar and snacks, totally out of proportion compared to Bangkok and other 5 star hotels. Good location at the riverside and close to train. Overall ok, probably a little overrated and overpriced.

We had a perfect stay, we celebrated my mothers birthday during our stay and the hotel went out of their way to make it special. Very sweet and professional Belle S. in guest relation did everything and more to make a fantastic stay and celebration for my Mother, I'm very impressed and deeply thankful for all The work Belle S. and team did, thank you - we look forward to return to visit.