Frame of bed had stains, along with duvet. The bathroom floor was soaked after a shower, due to the shower curtain not being long enough, chat function did apparently not work, because no one replied to my message regarding a hairdryer, even though staff were in the reception? Also, the room we had was not soundproof, we did hear sounds from other rooms. Website also advertises with “rain shower” and our room did not have that. I’ve emailed the Hotel and they do not compensate or anything, which is unfortunate. I’d suggest spending your money on another hotel, rather than this.