We arrived at the hotel after a long trip and were told that the hotel was overbooked and didn’t have the room we had already payed for. We were offered two single rooms in the hotel despite having booked a double room as a couple, or a room in one of their other hotels.
The first night was in their nearby hotel and the next two were back in this hotel. We had to ask for breakfast on the house as a compensation, as the receptionist didn’t think it was that big of a problem from the beginning.
The trips between the hotels were payed by the hotel, but in overall it’s not an experience you want, when you had prepaid and expect to receive what you had been sold.
The hotel itself was nice and seemed new, breakfast was fine. Good location close to public transport options. If things could go smoothly for them, I would recommend.