4/10 Rimeligt
30. maj 2024
Unhelpful staff, outdated facilities, not clean
Cleanliness Issues:
During our stay, we encountered a persistent unpleasant odor emanating from the bathroom, suggesting subpar cleanliness. This may have been due to inadequate towel replacement and poor air circulation in the bathroom area.
Poor Service:
Our experience with the hotel staff was disappointing. We called ahead at 9:17 PM to inform them of our slightly delayed arrival. Despite this, we arrived at 10:05 PM, which is within the 10 PM check-in time stated on hotels.com. Upon arrival, we found the door locked and had to wait outside on the street for a staff member to let us in. When he arrived, he informed us that check-ins close at 9:30 PM, contradicting the information on the booking site. This discrepancy caused unnecessary inconvenience and frustration. Moreover, we were charged a late check-in fee despite the confusion.
Outdated Facilities:
The hotel itself appeared outdated and in need of renovation. E.g., paint on walls was broken in places, and the elevator at one point did not work properly (apparently due to doors within elevator not being closed when another guest exited).
Conclusion:
Overall, I would not go back, mainly due to cleanliness issues, unhelpful staff, and outdated facilities. We hope the hotel addresses these concerns for future guests.
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