8/10 Meget godt
17. marts 2025
Soccer Trip
Trip started terribly with an awful customer service experience from Shatara as we were traversing a snow storm coming into town. Hands down worst interaction with hotel staff I’ve ever had. She should not be interacting with customers on any level. However as shocking as that interaction was, Patrick, the manager immediately resolved our concerns and promptly remedied everything. He’s energy, attitude and empathy was exactly what was needed. Our perception from our initial interaction immediately took a 180 after speaking with him. The rest of the stuff also was friendly and helpful. We are grateful for Patrick’s efforts. He is the epitome of what one would want in any type of situation that we were dealing with. He and the remaining staff were what you want in any hospitality setting.
Joe
Joe, familierejse på 4 nætter
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