Had a terrible experience at this hotel. We arrived a bit early at 12 PM, and although the hotel wasn’t busy, the staff refused to give us our room. I understand if they’re busy, but in this case, it felt unnecessary. The worst part was during checkout — I tried to take a coffee from the machine to go, but the receptionist stopped me, insisting I return to my room to make it instead. It was humiliating and made me feel unwelcome. Overall, the staff were rude and unaccommodating. Would not recommend.