The Bryant Park Hotel

Good location, room was spacious and very clean. We were surprised at how quiet the room was given it's New York City. Our room was in the back and there was no street noise so no problem sleeping. The hotel has two elevators but only one was working during our 5 day stay. That said we never had to wait long for an elevator.

Location is exceptional, but the hotel brands itself as being a minimalist, trendy, boutique venue, but it is looking somewhat tired and the service we experienced at their bar Cèylon, was sub-par. If you are paying USD 400-500 a night you expect something special. Our upgraded room looked into a squash court on one side and someone’s kitchen on the other, meaning we had to keep the curtains closed all the time. The room looked tired as well and due a refurb

Very nice hotel, great location across from Bryant Park. Service was excellent.

The thin (~7") plain mattress + thin mattress protector pad on a platform bed was very uncomfortable. At the price we paid, we expected a cozy pillow-top; even cheaper hotel chains provide better bedding. The room, while large, was finished with a hardwood floor; gauzy, thin curtains with lightweight roll-up shades; and no artwork. The result amplified street noise. I understand that they may be trying to prevent bedbugs, but the effect was sterile and loud. The fact that they supply a white noise machine and housekeeping activates it at turndown should have been a clue. The decor throughout was bland, cheap, and unappealing, with a stark white/red/black in the lobby and plain white sheetrock walls on guest floors. Oddly, the elevators were barely illuminated with a dark red light. What shocked me upon entry were the utility mats in the lobby that could have been swiped from an auto repair shop. I have paid far less for much more comfortable and visually appealing accommodations. Note re: bed. We arrived late and had no choice but to go to sleep. When I complained to the front desk, it was clear that they had heard this lament before, because she cheerfully offered to add a "foam pad." I visualized a couple of inches of comfort added. However, when we returned late after theater, I found that housekeeping had simply layered what appeared to be a thin twin comforter and another thin protector pad over the original. Cannot recommend this property.