This property is not cheap so my husband and I expected at least a decent amount of good service. Right when we arrived with our luggage, no one offered to help us and we had to drag our huge luggage up 3 steps to their front desk.
The front desk was not warm and when we asked if we can do an early check-in (it was already 2pm), he outright said no, without even looking if he had any available room.
We left for lunch and came back and asked the front desk if our room was facing the Hudson - we picked a room with a balcony- she said NO it had NO VIEW.
I was so disappointed so I went to the other person at the front desk, and asked if we could get a view at least, he asked us what our room number is, we told him its 1408 then he said, it is actually facing the Hudson. I asked him why did the other lady say no he just rolled his eyes!
Very unprofessional staff without an ounce of customer service training.
Elevator was swaying which was so scary. I have a video of it.
The drinks were unreasonably expensive. My husband and I had 4 cocktails and paid $110.00
The BALCONIES HAD NO PRIVACY! Each balcony only had steel bars to separate each room so we can see other rooms. When we stepped out of the balcony our first night, I was on the phone on speaker but not loud for sure just conversing, the other room guest from the one adjacent knocked loudly on their sliding door- meaning to keep quiet.So much for that balcony we paid for!We stayed for 3 nights and felt it was a big waste!