The experience started well with a warm welcome and a complimentary room upgrade. The room was a good size and had all the facilities that you would expect from a 4 star hotel. The internet in the room was poor, dropping out on the window side of the bed! The so called smart TV wasn’t very smart, as there was no apps and I was unable to connect my phone to it either. The sink was also slow running, which should have been picked up when the room was cleaned . At breakfast although it finished at 1030, fifteen minutes prior to this all juices tea and coffee were taken away, all parties around us were surprised and were going to have more drinks. I reported the issues on leaving the hotel, but the receptionist although saying sorry, didn’t note down any of the problems - so the next guest will have the same issues! What a shame as the building is stunning with lots of period features and just outside of the beautiful city of York.