2/10 Dårligt
30. august 2024
Here's an improved version of your feedback:
My stay at this so-called 5-star hotel was nothing short of disappointing, starting with the most unprofessional and coldest welcome I've ever experienced. The receptionist barely uttered two words: "passport" and "credit card." There was no greeting, no smile—nothing that remotely resembled hospitality. I had to figure out on my own how the Wi-Fi and breakfast worked. The rudeness of the reception staff was consistent throughout my stay, indicating a clear lack of training in basic manners and guest service.
The hotel's design and amenities are far from what you'd expect from a luxury establishment. At breakfast, the cups and glasses are so small it feels like a deliberate attempt to limit coffee and juice consumption. In the room, they provide just one small bottle each of shower gel and shampoo, with no conditioner or any other toiletries.
Two particularly astonishing experiences:
Despite booking a room with a double bed, I was provided with a duvet meant for a single bed. When I called reception to request a proper duvet, they informed me they didn't have any available (!!).
At the hotel's restaurant, the tip is automatically included in the bill—a practice I find quite presumptuous.
I had planned to use this hotel as a base for my work in the coming months, but after this experience, neither I nor my employees will be staying here again.
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