2/10 Dårligt
9. nov. 2025
We stayed here for 3 nights in Vienna, trusting the brand and the good reviews here — but our experience was shocking. On the first night, my husband found bed bugs crawling on the bed while I was asleep. Not just one or two — they were either coming from under the mattress or the wooden parts of the bedframe/room.
We immediately went to the reception around midnight, showed the photos, and asked for a refund or another room. They only moved us to another room, without any apology or concern. We couldn’t sleep at all that night, checking the bed constantly.
The next day, I realized I had multiple bites on my arm and shoulder — painful and itchy. I had to go to a pharmacy to get medicine. The hotel still didn’t apologize or take responsibility, only offered us a “free breakfast.” Really unacceptable for a chain hotel.
We spent the rest of our stay afraid of bringing the bugs home with us. No refund, no proper response — just disappointment.
Think twice before booking and check your room carefully.
Umut Can
Umut Can, familierejse på 3 nætter
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