The hotel is extremely beautiful and when all of it is done, then it will be fantastic.
The staff however is totally untrained. We ordered room service several times, and they were unable to bring a simple order, and the time to get our breakfeast could take up to 1.5 hours.
On day 1, they had to come 3 times in order to fulfill our delivery, a kids breakfeast and a continental.
On day 2, they again did not deliver all the food, and we had to wait for 3 deliveries.
Both days, the duty manager had to come in an apologize and try to straighten things out.
On departure, it took 45 minutes for them to bring our luggage up, whilst we were waiting in the hotel car.
Hotel is great, the service level is that of a 3 star hotel.