Moxy NYC Chelsea

Excellent location. Great views, clean and comfortable. Service in the rooftop bar was ok.

I don’t usually write poor reviews however I found my stay lacking in substance. Room with a city view worth the extra £ per night, however room amenities are lacking - no beverage station, fridge or complimentary water - towels are fairly small too when compared to most hotels who provide bath sheets for guests. Both in-house bars had pricey menus where tips are expected without being justified in service quality. The staff gave contradictory instructions when enquiring about a table in the roof top bar. The coffee bar on lv 2 wasn’t stocked adequately on most mornings of our stay, which was disappointing as the only complimentary part of our experience. The location was a total winner however.

Posted on google reviews as well - The moxy is a concept that you want to like, until you actually stay there and then you realize you’ve overpaid for a dorm room barely fitting the bed. Front desk is rude and instead of explaining just argues with you when you ask about things. They claim not to honor any benefits of being a lifetime titanium elite member but upon review of the website and speaking with customer service it’s been clarified they are wrong. No welcome gift or amenity or any other benefits honored. The room is tiny. Everything is an up charge, even water. Speaking of, asked for hot water from the bar, and received some like warm water that once I was in proper light was neither clean nor in a clean glass. Towels in the room, both - see photos - were dirty. Dark streaks across them. I called down to ask for two sent immediately since I was just out of the shower and chilled waiting. They said they would send shortly. It called and told them to forget it after 15 minutes of standing in the shower. I dried off using the wash cloth which was the cleanest. They woke me up an hour afterwards banging on the door loudly. And not going away until I answered and asked them to please stop and leave. Disputing charge with Amex most likely.

Okay hotel. Tiny rooms, incredibly long wait for elevators. Nice bag drop man, nice check in.

Pros: Unique style in the flower district. Friendly staff. Very CLEAN rooms. Nice location. Cons: Very small room. No fridge. No vent for shower. Bed quite hard. Overall: More of a European feel to the hotel. Modern/rustic feel. I would recommend as long as the cons about are not a deal breaker. I’m glad I stayed there.