2/10 Dårligt
16. marts 2025
Smelled of cigarette smoke
Our stay at this hotel was disappointing. We booked a non-smoking room, but as soon as we walked in, it smelled strongly of cigarette smoke. They had clearly tried to deodorize it, and when we complained, they sent someone to spray more deodorizer, but the smell still lingered.
We were already told the hotel was full. So, switching rooms wasn't even offered. The next morning, my husband, Chad, tried to speak with the front desk again, but the staff member dismissed him, saying they were full and that he wasn’t there when we originally complained—offering no apology or solution.
On top of that, the room itself was in poor condition. The lamps were rusted, which made the place feel poorly maintained. Between the lingering smoke smell, lack of customer service, and outdated furnishings, we won’t be staying here again.
Melissa
Melissa, familierejse på 1 nat
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