Check in was slow, only one member of reception staff on at peak time, then was told a security deposit of £50 per person was required which was only payable with a chip and pin card. I only had apple pay so had to wait for my friend to arrive until this could be done as I was told I wasn't allowed access to the room until this deposit was paid - so had to wait downstairs for an hour. Thought this was a bit poor. Apparently it's in the small print. Room itself was a bit run-down, well themed, but not very well appointed. Location was great though, right in the centre and just a few mins walk from all the bars, restaurants and docks etc.