HM Playa del Carmen

Very nice

Of our 4 hotel experiences during our week-long tour of the peninsula, HM was by far the best. This is a beautiful hotel with all the right comforts, including a gorgeous pool and absolutely fabulous breakfast. (seriously - the breakfast at HM is the best of any hotel I've ever been to, on any continent/in any country!) And while reception staff were not super friendly and offered no extra tips or help, the dining room staff more than made up for it by providing warm morning greetings and excellent service. Rooms are lovely, and each one opens out into the pool courtyard, which makes for a beautiful view. Best of all however is the location! Just a couple of blocks from the main strip, you can pop out to shop or grab a bite at any time - without the noise or chaos when you want a nap or a good night's sleep - and the food on Constitutionales is absolutely fantastic!!! (don't ignore the spot just two doors to the right at you exit HM! One of my best meals our entire trip!!) All in all, this was an excellent stay. Convenient for both day trips and walking, great accommodations, comfortable room/bed, and excellent amenities. I'd definitely stay here again on a return trip - and for longer!!

My stay here was absolutely wonderful from the food to the drinks everything was just perfect. My only complaint is they need softer beds and please put English channels on the tv. The pool bar area is the main attraction of this whole hotel it gives you tropical resort vibes.

The worst I’ve ever been! Didn’t have the room I booked and then they tell me that what they have .. worst staff there is! Show me my room and tell me I can’t have it a laugh in my face! Do not go!!!

I left my wallet in the room with the credit card and cash in it. The house keeping and staffs found it and wrote me email. Thanks to them, I didn't lose anything.