2/10 Dårligt
23. mar. 2025
Rude front desk
I was given a card for room 220 two separate times when my room was 219 and on the third attempt I asked the representative what card he was given me for what room and he admitted he was given me the wrong key to the wrong room so he fixed it. My female teenager was waiting in front of the hotel room door with our luggage while i was running back n forth trying to get the right key. Also he told me it was easier to get to my room from back of them building so i parked back there with my luggage and found out there was no way to open the door. So we had to drag our luggage around the front of the building to go in the front. Told me there wasnt going to be a hold on my credit card but there was a $75 hold placed. When i went to check out i complained to the front desk about it and he was very rude, accused me of lying and said they got cameras with audio. I said thats great they will be able to see and hear how i was treated. I will never stay there again.
Raven
Raven, familierejse på 1 nat
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