2/10 Dårligt
10. marts 2025
The Policy Makes No Sense
My daughter and her boyfriend were coming into town for a family event. For that reason, I wanted to pay for their room. I booked the Saturday. I found out that they were coming earlier so I booked Friday as well.
Both nights were reserved in my name. Friday afternoon I went to the hotel to pay for both nights. I was told that I could not pay and have someone else stay in the room for "Security Reasons." No explanation was given how that was not secure if I paid for the room that they stayed.He had already paid for the room.
The next morning they were thrown out of the room for the second night. This upset my daughter greatly and this treatment by the hotel almost ruined our event. Because of this policy, my daughter paid for an got my reservation without my knowledge. and was thrown out of their room without management noticing that the room was in my name for both nights. and yet for some unknown security issue I could not pre-pay.
Where is the logic in that?
gregory
gregory, familierejse på 1 nat
Verificeret Hotels.com-gæsteanmeldelse
