Hotel Hugo

Super hotel

In general a great hotel well located in Soho and therefore in walking distance to the best shopping area in N.Y. Cozy and clean rooms but a little bit to small. There were noise from constructors at the neighbor building, so ask for a room away from the noise. Was suprised when we checked out that we had to pay extra facilities for example small fitness, bad and unstable wifi etc. and "free" water at the room, 10 dollars per day. The breakfast at the hotel is great but also expensive and a bit disappointing that they didn't had ginger shots or fresh pressed juice. Overall we had a great stay in N.Y.

Rigtig dejligt hotel og dejligt værelse. Dog fik vi værelse på 2. sal med udsigt til et tag på hotellet, som formentlig havde et vaskeri under sig. Det larmede i hvert fald meget med noget udsugning. Deres skybar er også rigtig hyggelig og helt fint område det ligger i.

Small stylish hotel in West Village which is still a mixture of industri, residential buildings with a growing number of shops and restaurants. Short walk to SoHo and Greenwich Village. Building next door to the north of the hotel is under construction, get a room on the south side of the hotel if possible. Roof top bar quite funky and popular with non guests.

I had a horrible experience. They are currently under construction so not only is it noisy, but looking out the windows were depressing. We bought a superior king room and it didn’t feel superior at all! The first room we were placed in was the second floor the room was extremely small and when I looked out the window I saw nothing because there was a big machine blocking it. We went down to the service desk and asked to be placed in a better room, we received attitude from the front desk employees and was placed on the third floor with the same issue of being placed next to all the construction stuff. The elevator took an eternity to get you from one floor to the next,but that’s not even the worse part! The next morning the alarms throughout the hotel kept going off, a front desk worker got on the intercom saying that “this was just a test” but from 8am (this is when I was woken up) until we finally gave up and checked out around 10:45 the alarm was still Going off at random. We complained about our experience and the man literally just grabbed a sheet of white paper and wrote “Room ###- Complaint”. My whole trip was ruined I received no sleep and left The Hugo hotel feeling defeated.

Rooms were not as clean or well kept as pictured

We had a nice experience at Hotel Hugo. The staff was friendly and helpful about how to get around town. Also the location was good and quiet. The only issue was we got a used towel when we first got there and half used body lotion. We got new items after and didn't have further issues.

I'm glad we stayed here but a little too far west for my taste. Best part was that you can find free parking in the area on the weekends. Hotel itself not bad. Lobby looking tired. Front desk crew great but is there a bellhop or concierge to help with taxis or car parking or luggage? Hard to find....No restaurant for now as it is being updated so can't comment on that. Rooms were very comfortable and clean with comfy mattresses and awesome thick towels. Rooms also very quiet, only hearing noise from a few insensitive guests that were loud in the hall. All the rooms are very close to the elevator so good for those with mobility issues. Very convenient to Soho/Canal Street.

Nice hotel in a great area. A few small details such as difficult to access the shower knob without getting soaked and cafe's coffee was not that great. Otherwise we really liked it and will come back.

Only complaint is that the sheets were frayed on two occassions