The Westin New York Grand Central

Amazing stay. I’ve never had a better experience in my life. Every employee here is phenomenal!!!!

Amazing night! Great hotel!

Really conveniently located, nice rooms.

The hotel was amazing and in a close location to basically everything. The only downfall was our AC in our room didn't work, the first time we called to have someone come look at it, the maint guy came up and he changed the air filter. We thought oh that will do the trick as it was dirty. But then we were gone all day out and about and came back to another warm room. We let the front desk know again the next day and when we returned it was still warm, which we had no clue whether they came up or not. They did make whole when we left as there is a destination fee daily of ~$28, she did credit me back that for every day we were there as I had mentioned they need to get Room 3616 AC fixed before they rent it to anyone else. I would recommend the hotel as other than the AC issue for the most part all associates were helpful.

My only complaint is I booked a room with the city view, and a room that looks at a brick building across the street that’s not a City view, The room was really dark which I specifically said I DID not want -I think that Hotels.com needs a greater variety of photos because obviously there’s not enough rooms to guarantee everyone a Cityview like that show, but the room sizes were very generous for New York, I stay in Westin hotels 50 nights a year at least, this is a traditional Westin Hotel