We stayed at this property twice during our trip to Ho Chi Minh City—once when we first arrived and again after returning from Hoi An seven days later. Unfortunately, our experience was disappointing for several reasons.
The biggest issue was the misleading advertising regarding the airport shuttle. The property was advertised across Wotif and other booking platforms as offering a free airport shuttle service, which was one of the main reasons we chose to book. However, after contacting the property, we were told they did not provide this service. Even after I provided screenshots of the listing and confirmation from Wotif that the service was advertised, the property refused to honour what was advertised, only offering one complimentary airport pickup instead of the advertised shuttle service.
When we returned after our seven-day trip to Hoi An, the property had effectively become a construction site. This was never communicated to us beforehand and significantly impacted the stay.
The suite itself was also not in the condition shown in the photos. It appeared poorly built and in need of maintenance. The shower head bracket was broken and detached from the wall, meaning we had to hold the shower head while showering. We reported this during our first stay, but when we returned seven days later, it still hadn’t been repaired. There were also ants in certain areas of the room, and the bathroom was poorly soundproofed, with traffic noise from outside being clearly audible.