11 Howard

Great hotel and location. Not as high end as other 5 star hotels in the area but a really good value for money solution.

Comes up as a Marriott Bonvoy property but they claim they are affiliated and not a property. So you don’t get all of your status perks. You do get points and if you ask they are as accommodating as they can be.

Love staying at this hotel however, the rooms are looking a little tired and the service was just ok this time around. We had to call maintenance about the broken shower head, the ceiling tiles coming down...not the best presentation. Carpets in the hallway are stained. The hotel could use a refresh. Even the breakfast was less than expected with meals delivered without silverware or napkins... basic things just need to be fine tuned.

Having stayed at this hotel several times before I was disappointed by how noisy my room was from 4 am it was impossible to sleep because of the loud street noise . becareful what side you stay in

Was offered a discount as a hotels.com gold member, this for beverages in their bar. They have no bar, but rather a lounge with concierges. Made my presence known and told someone would serve me. No service for nearly half an hour. I now understand their generous coupon. I left into the rain to get a six pack of beer. Returned to room. Tried to call room service but phone did not work. Had to go downstairs to ask for a bucket of ice. Marks on walls, and a broken hairdryer. After struggling with the thermostat to cool the overheated room, an attempt to open a window made me realize they had literally screwed the window shut. With screws. Seems like quite a hazard in an emergency. Very disappointing hotel to stay at. I am unsure why they have as good of a rating as they do and why hotels.com suggested this hotel to me in the first place.