I have booked a stay in the above hotel and paid full amount through online for
one night (04/05/2025-check in date and 05/05/2025-checkout date).
I with family (wife and 1.5 years old) reached at hotel around 6 pm and a man in reception ( ? Barry, Manager not sure the name, the other staff says his name in his absence) welcomed me. He asked my debit card for identification purpose, I was shocked but he insisted saying that said it’s for confirmation purpose . I gave my card, he told no money will be deducted. He also said that it may show a pending transaction in my account, but no money will be deducted. But later I found out that it’s not pending transaction, he took £ 90.47 from my account.
At the same night I filed a police compliant and luckily I got my money back after two days.
But I emotionally stressed and worried about that money the entire two days.
Second thing about the stay was that room was not maintained enough to give a proper rating to this hotel.
Lift was also not working and I was struggled to go upstairs with my luggage and my 1.5 years old baby.
