6/10 Good
Nov 10, 2024
I booked 2 rooms, requesting they be adjoining or side by side. Upon arrival, one family was placed on the first floor, the second family was placed on the second floor. The guest services rep quickly resolved this. She also informed us the pool was closed due to renovations for the foreseeable future. I suggested they remove that amenity from their list until it is fixed, as that was one of the reasons we booked this hotel. It also seemed the pool was running, as it was full of water and the waterfall was running...? Oh well. When we arrived to our room the door was propped open with the safety latch, but everything seemed clean and in order. The breakfast was pretty decent and well stocked. The elevator seemed a little out dated and somewhat sketchy... it jerked a LOT when it moved or stopped. This is the second time we have stayed here for the Troy football tournaments and its quick to get to the fields and other necessities in the area.
Shalissa
Shalissa, 2-night family trip
Verified Hotels.com guest review