Trip with 3 grown ups and 2 children for 4 nights. The condo is spacious, washer and dryer are a trip saver, plenty of equipments in the closets for beach activities. Water pressure is strong, and hot water is quick. The area behind the lanai is manicured, has great ocean view from afar, and varieties of birds passing by. The pool is about 5 minutes walk from my unit, and has awesome ocean sunset view. Once we are aware of the rugged rock dividers and edges to be careful around, the pool is very relaxing. Besides picking up/dropping off keys, and picking up beach towels from the check in office, we had no other interaction with customer service/cleaning service. There was a couple sheets of rules to follow, and we were careful to follow them. We visited Kona and Hilo areas and very glad to have picked Waikoloa. It was a memorable vacation and the condo and its amenities added homey comfort.