4/10
Subject: Extremely Disappointing Experience
I had a very unpleasant stay at your property, and I feel compelled to share my feedback.
First, the light in the washroom fell down while someone was showering—a serious safety hazard that is simply unacceptable.
Additionally, despite being an Honors member, I was not given any recognition or benefits, and my request for a late checkout was denied without any reasonable explanation.
Given the high rate I paid, the overall service and amenities did not meet even the basic expectations. Frankly, I have received better service at 2-star hotels.
This experience was well below the standards I expect from your brand, and I sincerely hope these issues are addressed so no other guest has to go through the same.
Khushi
Familierejse på 4 nætter