2/10 Dårligt
22. februar 2025
Disastrous: Major Security and Service Failures.
My partner and I booked a 4-night stay, but due to storm conditions, we arrived just after midnight for check-in. The experience that followed was unacceptable.
Upon arrival, the night staff was asleep & seemed disoriented. After getting our room key, we found that it didn’t work, requiring us to return to the front desk. Instead of proper assistance, we received vague hand gestures on how to operate the outdated door lock system.
When we finally managed to enter, we were shocked to find the room already occupied - the guest’s belongings were inside. Thankfully, no one was present, but the situation raised serious security concerns. Had someone been inside, the scenario could have been far worse. Given that we were in Alabama, where gun ownership is common, the thought of an accidental confrontation was unsettling.
After returning to the front desk, we were given the correct room, but it was outdated, unclean & poorly maintained. The shower drain was filthy, making it an uncomfortable experience; and the beds felt itchy. By then, we had already decided to check out the next morning and booked a nearby hotel instead.
Before leaving, we reported everything to the front desk. The staff apologized and promised to follow up regarding a potential refund after speaking with the owner. However, we never received a call, email, or refund—just another disappointment to end an already awful stay.
Serious improvements are needed in security, cleanliness & customer service.
Gauri
Gauri, rejse på 4 nætter
Verificeret Hotels.com-gæsteanmeldelse
