Overall a nice hotel. Staff was very friendly.
Pros:
The bed was super comfy and both of us slept great.
Great location, lots of things within walking distance.
The room was clean! Sometimes hard to find in these NYC hotels, regardless of ownership.
The furniture was in great condition.
The room was large in comparison to other area hotels. Had plenty of storage, a closet with plenty of hangers, safe, mini fridge.
Cons:
The shower… I didn’t take a picture but the shower head was mounted in the corner of the wall. It aimed straight out towards the bathroom, not like a regular shower/bath where it’s in line with the tub. Water ran straight over the shampoo dispenser and would wash it out of your hand as you dispensed it! Somewhat frustrating.
The elevators: one was out of service and it took a long time to get one. In the morning you had to wait 10-15 minutes in line to get on the one working elevator. The stairwell is locked so you can’t even just walk up. We were on the 2nd floor so that was frustrating.
Lastly, nit picking, but the furniture in the room was sort of disheveled. One side of the TV stand was pulled away from the wall, a large mirror just leaned up against the wall instead of securely mounted, artwork just leaning on the wall on the tv stand. Wasn’t so much of an issue as much as I feel like it should be taken care of so the customer doesn’t see it like that.
Overall, liked it the most of the Times Square area hotels I’ve stayed in. We will return!