Pan Pacific Toronto

This a nice hotel, nicely reappointed since becoming the Pan Pacific Toronto. The rooms are spacious and the beds are very comfortable. The hotel is convenient for where I needed to be and it's on a big quiet lot so it was a perfect place to get some rest at the end of the day.

Nice and clean hotel!

Not good atm.

Fridge was not working and no hot water after hours. I liked my stay there much better 5 years ago when they were not bought out yet. I feel like if businesses are slow due to COVID it would make sense if they tried to accommodate better for the customers that they have. I normally don't leave reviews but I was very disappointed with my stay, I wished that I had not decided to book with Pan Pacific after staying at another hotel for 3 days leading to my check-in. Positive note, Abdul was nice and tried to help with the water and fridge situations but never got back to me. The ratings are misleading.

One of the WORST 4 star hotels I’ve ever stayed at. Stayed there for 6 nights and will never stay there when we come back again.

Belle experience

The hotel was decent, Although air-conditioning wasn’t working as the rooms were very hot.

The hotel itself was nice (aside from our A/C not working) but the staff were very disorganized. Upon my Friday checkin the concierge told me parking was free, when I was checking out they told me they were going to charge me for parking, when I told them the other concierge told me it was free they didn’t care. Another patron walked by and said she was told the same thing. He was arguing with me over something another staff at the hotel ensured me, the only reason I wasn’t charged was because there were now a few of us standing there saying the same thing. Very unwelcoming when the staff argue with patrons over something they Said in the first place

Went to enjoy their outdoor pool which was closed!! It did not indicate this on the website No coffee in room No cups in room

In all my years of travelling my short stay at the Pan Pacific Toronto was truly the most disappointing; a series of basic customer service mistakes that have me sincerely doubt this chain's claims that its vision is to be trusted by customers and committed to high standards. I called to request an early check in, the person whom answered, rudely cut me off, saying they didn't handle cancellations - i said i was calling to request an early check in. i showed up only to find my room wasn't ready. The girl at the front desk disappeared for 20mins before finding a room. This was being done in a near empty hotel with 8 cars in the parking lot (ie not busy). They told me AFTER i checked in that there was no room service. When I arrived at my suite it was ice cold and had no phone. I had to call the front desk from my cell; questions that they assured me would be returned shortly never were. On 2 different occasions i had to call back after waiting more than 1-2hrs. I finally went to the front desk where they told me that my only option was to take a lesser room for the night as the next day they were closing the hotel and moving me to a Best Western 20mins further from my destination at a rate that was 2/3rds less than what I had paid for. I'm a very understanding person especially during these times, but read other reviews to see a pattern of this hotel consistently being "sorry" yet short of meaningful action for the customer.