When we first arrived, we found bugs in our shower tub so we changed rooms. In our new room, there was dirt on the walls and there were only 2 pillows, one for both me and my daughter. These pillows were completely deflated and held no form. The next morning, in our new room, there were bugs on the floor in our bathroom. Once again, we had to get a new room and wait a couple of hours for them to get us a new one. In all, we had to get 3 different rooms until we finally got a room that was appropriate and what similarly matched what was in the photos and what type of room we were expecting from the website. I do want to say that staff service was very apologetic, kind, and had great customer service.