10/10 Exceptional
Lovely staff and excellent location
Francesca Maria
Francesca Maria, 1-night trip
Shangri-La Hangzhou
Lakefront hotel with 2 restaurants, near West Lake
Choose dates to view prices
Shangri-La Hangzhou offers a great location, putting you within just a 10-minute walk of West Lake. After visiting the health club for a workout, you can grab a bite to eat at one of the 2 restaurants or unwind with a drink at the bar/lounge. Other highlights at this luxurious hotel include a snack bar/deli, a terrace, and a garden. Fellow travelers like the overall property condition.
8.4
Very good
Popular amenities
- Airport transfer
- Free parking
- Free WiFi
- Restaurant
- Connecting rooms available
- Air conditioning
Main amenities (12)
- Daily housekeeping
- 2 restaurants and bar/lounge
- Breakfast available
- Health club
- 24-hour room service
- In-room childcare
- 24-hour business center
- Conference center
- Business center
- Meeting rooms
- Airport shuttle
- Train station pick-up service
For families (6)
- Free cribs/infant beds
- Playground on site
- In-room childcare (surcharge)
- Connecting/adjoining rooms available
- Private bathroom
- Television
$96 nightly
$102 total
Mar 15 - Mar 16
Total with taxes and fees
Why we love this property
Lakeside historical charm
Marvel at the serene lake views from this luxury hotel in a historical district. Stroll through the garden with curated decor for a refined experience.
Elevated dining options
Culinary adventures await at 2 restaurants with delectable fare. The bar adds stylish refreshment options, and a buffet breakfast starts mornings right.
Dreamy room comforts
Slumber peacefully with hypo-allergenic bedding and blackout drapes. Indulge in 24-hour room service while lounging in plush bathrobes.
Room options
Showing 26 of 26 rooms
Garden Deluxe Room - Near Lake
- Sleeps 2
Deluxe Room - Mountain-View
- Sleeps 2
Deluxe Lodge Enjoyment
- Sleeps 2
West Wing Lakeside Gardenview King
10.0Exceptional
1 review
Highlights
Balcony
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
- Garden view
- 388 sq ft
- Sleeps 3
- 1 King Bed
West Wing Hillview King
8.0Very good
2 reviews
Highlights
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
- Hill view
- 388 sq ft
- Sleeps 3
- 1 King Bed
West Wing Lakeside Gardenview Twin
10.0Exceptional
1 review
Highlights
Balcony
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
- Garden view
- 388 sq ft
- Sleeps 3
- 2 Twin Beds
West Superior Hillview Twin
7.0Good
4 reviews
Highlights
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
- Hill view
- 388 sq ft
- Sleeps 3
- 2 Twin Beds
West Wing Executive Suite
Highlights
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
- Partial lake view
- 560 sq ft
- Sleeps 3
- 1 King Bed
West Wing Horizon Lakeside Gardenview King
8.0Very good
1 review
Highlights
Balcony
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
- Garden view
- 388 sq ft
- Sleeps 3
- 1 King Bed
West Wing Horizon Hillview King
Highlights
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
- Hill view
- 398 sq ft
- Sleeps 3
- 1 King Bed
West Wing Horizon Hillview Twin
Highlights
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
- Hill view
- 388 sq ft
- Sleeps 3
- 2 Twin Beds
Cute Family Room
- Sleeps 2
Family-friendly Suite
- Sleeps 3
2-bed Room With Mountain View
- Sleeps 2
Garden-view Room-Two Beds
- Sleeps 2
Queen Room With Mountain View
- Sleeps 2
Garden-view Room-King Bed
- Sleeps 2
Deluxe Lodge Mountain-View Double Bed Room (Overview Of Quiet Natural Scenery)
- Sleeps 2
Deluxe Lodge Mountain-View Twin Room (Overview Of Quiet Natural Scenery)
- Sleeps 2
Lakeside Joint Living Room
- Sleeps 4
Deluxe Lodge Garden-View Twin Room (Overview Of Secluded Gardens)
- Sleeps 2
Suite - With View
- Sleeps 2
Octonauts Family Room
- Sleeps 2
Pleasant Goat And Big Big Wolf Family Room
- Sleeps 2
Deluxe Room (2 Beds)
- Sleeps 2
Executive Suite
- Sleeps 3
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About the neighborhood
78 Beishan Road, Hangzhou, Zhejiang, 310007
What's nearby
- Yui Fei Temple - 3 min walk - 0.3 km
- Solitary Hill - 4 min walk - 0.4 km
- West Lake - 6 min walk - 0.5 km
- Hangzhou Botanical Garden - 7 min walk - 0.6 km
- Zhejiang University Yuquan Campus - 16 min walk - 1.3 km
Getting around
- Hangzhou (HGH-Xiaoshan Intl.) - 45 min drive
- Hangzhou Station - 19 min drive
- Hangzhou Railway Station (HZD) - 23 min drive
- East Railway Station (East Square) Station - 25 min drive
- Airport shuttle (surcharge)
- Train station pick-up (surcharge)
Restaurants
- 金沙厅 - 16 min walk
- 樓外樓 - 7 min walk
- 咬不得高祖生煎 - 3 min walk
- The Bar at The Four Seasons Hotel - 19 min walk
- 新新饭店 - 10 min walk
About this property
Shangri-La Hangzhou
Shangri-La Hangzhou offers a great location, putting you within just a 10-minute walk of West Lake. After visiting the health club for a workout, you can grab a bite to eat at one of the 2 restaurants or unwind with a drink at the bar/lounge. Other highlights at this luxurious hotel include a snack bar/deli, a terrace, and a garden. Fellow travelers like the overall property condition.
At a glance
Hotel size
- 198 rooms
- Arranged over 6 floors
Arriving/Leaving
- Check-in start time: 2 PM; Check-in end time: midnight
- Contactless check-in available
- Express check-in/out available
- Minimum check-in age: 21
- Check-out time is noon
- Contactless check-out available
Special check-in instructions
- This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
- Front desk staff will greet guests on arrival at the property
- Information provided by the property may be translated using automated translation tools
- Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 21
Pets
- Pets not allowed
Internet
- Free WiFi in public areas
- Free WiFi and wired internet access in rooms
Parking
- Free onsite self parking
- Wheelchair-accessible parking on site
- Onsite parking limited
- Height restrictions apply for onsite parking
Transfers
- Airport shuttle on request (available 24 hours)*
- Train station pick-up*
Property amenities
Food and drink
- Buffet breakfast (surcharge) 6:00 AM–10:00 AM on weekdays and 6:00 AM–10:30 AM on weekends
- 2 restaurants
- Bar/lounge
- Coffee/tea in a common area
- Barbecue grills
- 24-hour room service
- Snack bar/deli
Traveling with children
- Playground
- Childcare in room (surcharge)
What to do
- Hiking/biking trails
- Hiking/biking trails nearby
- Mountain biking nearby
Working away
- 24-hour business center
- Meeting rooms
- Conference center (9688 square feet of space)
Services
- 24-hour front desk
- Concierge services
- Tour/ticket assistance
- Dry cleaning/laundry services
- Free newspapers in lobby
- Luggage storage
- Wedding services
- Multilingual staff
- Porter/bellhop
- Bicycle rentals
Facilities
- 1 building/tower
- ATM/banking
- Safe-deposit box at front desk
- Garden
- Terrace
- Health club
- Banquet hall
Accessibility
- Elevator
- Wheelchair accessible
- Wheelchair-accessible path of travel
- Wheelchair-accessible parking
Room amenities
Be entertained
- 37-inch flat-screen TV
- Cable TV channels
Home comfort
- Air conditioning
- Minibar
- Coffee/tea maker
- Electric kettle
- Bathrobes and slippers
- Iron/ironing board
Sleep well
- Hypo-allergenic bedding
- Blackout drapes/curtains
- Soundproofed rooms
- Turndown service
- Free crib/infant bed
- Rollaway/extra bed (surcharge)
- Bed sheets provided
What to enjoy
- Individually decorated
Freshen up
- Private bathroom
- Shower/tub combination
- Free toiletries
- Hair dryer
- Towels
Stay connected
- Desk
- Free newspapers
- Free WiFi and wired internet
- Phone
Food and drink
- Refrigerator (on request)
- Free bottled water
More
- Daily housekeeping
- In-room safe
- Connecting/adjoining rooms available
- Access via exterior corridors
Fees & policies
Optional extras
- Buffet breakfast is offered for an extra charge of approximately CNY 184 per person
- Airport shuttle service is offered for an extra charge of CNY 600 per vehicle (one-way)
- Train station pick-up service is offered for an extra charge
Children & extra beds
- In-room babysitting is available for an extra charge
- Rollaway beds are available for CNY 350.0 per night
Parking
- Parking height restrictions apply
Pool, spa, & gym (if applicable)
- Children under 12 years old are not allowed in the swimming pool without adult supervision
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The listed child breakfast fee applies to guests age 11 and younger.
Also known as
Hangzhou Shangri-La
Hangzhou Shangri-La Hotel
Hotel Hangzhou
Hotel Shangri-La Hangzhou
Shangri-La Hangzhou
Shangri-La Hangzhou Hotel
Shangri-La Hotel Hangzhou
Hangzhou Shangri La
Shangri La Hangzhou
Shangri-La Hangzhou Hotel
Shangri La Hotel Hangzhou
Shangri-La Hangzhou Hangzhou
Shangri-La Hangzhou Hotel Hangzhou
Frequently asked questions
Does Shangri-La Hangzhou offer free cancellation for a full refund?
Yes, Shangri-La Hangzhou does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Shangri-La Hangzhou?
Sorry, pets aren't allowed.
Is parking offered on site at Shangri-La Hangzhou?
Yes, there's free self parking. Parking spots may be limited.
Is airport shuttle service offered by Shangri-La Hangzhou?
Yes, an airport shuttle is available. The charge is CNY 600 per vehicle one-way.
What are the check-in and check-out times at Shangri-La Hangzhou?
Check-in start time: 2 PM; Check-in end time: midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at Shangri-La Hangzhou and nearby?
Have fun during the warmer months with activities such as hiking. Enjoy amenities like a health club and a garden.
Are there restaurants at or near Shangri-La Hangzhou?
Yes, there are 2 onsite restaurants.
What's the area around Shangri-La Hangzhou like?
Shangri-La Hangzhou is a short 5-minute walk from West Lake and 7 minutes' walk from Hangzhou Botanical Garden.
Have a question?
BetaGet instant answers with AI powered search of property information and reviews.
Shangri-La Hangzhou Reviews
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.4
Cleanliness
9.0
Location
8.6
Staff & service
7.8
Property conditions & facilities
What guests liked
- The breakfast buffet was delicious with a wide range of options. (3 reviews)
From real guest reviews summarized by AI.10/10 Exceptional
My go-to hotel in Hangzhou
Amazingly helpful service, making it so much easier to travel with family. Location is unbeatable!
Emily
Emily, 1-night trip
10/10 Exceptional
A great location.
jim
jim, 2-night trip
10/10 Exceptional
It is a beautiful hotel on the lake with many wonderful memories.
Marcia
Marcia, 2-night trip
10/10 Exceptional
Good
YAT CHEONG
YAT CHEONG, 2-night trip
8/10 Very good
Location is great, cross street is the lake. Staff is very friendly.
Roy
Roy, 2-night trip
10/10 Exceptional
Convenient location.
Hong
Hong, 2-night trip
10/10 Exceptional
Best location
Xiaosong
Xiaosong, 11-night trip
8/10 Very good
Very nice location, 5 minutes walk from Gushan Park.
YAN
YAN, 3-night trip
10/10 Exceptional
The location is the best for sightseeing especially around the west lake. Room is Bit old but clean and good size. Maid at my floor was great. Would stay here again for it’s great location.
Devin
Devin, 3-night trip
10/10 Exceptional
It is next to the lake and one of the best parks in Hangzhou.
Hongfei
Hongfei, 2-night trip
10/10 Exceptional
Location, quality of service!
naresh
naresh, 4-night trip
10/10 Exceptional
Amazing property. Across the street is the path to the lake. Definitely would stay here again.
Micheal
Micheal, 2-night trip
8/10 Very good
Overall excellent services from all staffs. Rooms are clean but the entire hotel seems old and need a good renovation. Meals are good.
Wei Liang
Wei Liang, 4-night trip
8/10 Very good
Great
Guo
Guo, 3-night trip
10/10 Exceptional
Great Resort Hotel in Xihu
Shangri-la Hotels, as a brand, is one of my favorite brands. The Shangri-la Hangzhou, overlooking the famous Xihu, is impeccably maintained and clean. The rooms are decently sized and comfortable. The staff is not obtrusive but always present and pleasant. The amenities are commensurate with the type of rooms. It is definitely a great hotel for leisure travel or vacation resort.
I'll definitely go there again on my next visit to Hangzhou.
William
William, 2-night trip
10/10 Exceptional
Facing the west lake, it is best place to view the west lake. It is near Su Di and Lou Wai Lou, the famous restaurant. Temple Yue is 3 min away. Really love the breakfast there. The ginger tea brought us a warm morning during a code winter time. Two birds in the hotel lobby could green guests. And the most important, the hotel hosted a lot of political leaders in the past.
Tianyi
Tianyi, 2-night trip
10/10 Exceptional
Back again
CHUNGCHENG
CHUNGCHENG, 4-night trip
6/10 Good
Very old hotel
The hotel is very old, furniture and bathroom need to be refurbished. I booked this hotel because of the location, however there are more better choice beside Shangri-La Hangzhou. Will not come back again unless they refurbish the hotel.
Verified traveler
2-night trip
8/10 Very good
The property is immense and very beautiful, however it does seem that a bit more care could be given to some aspects of the property. The carpets in particular had a few stains & spills on them across the hallways & in the rooms.
The staff are attentive and very helpful, the breakfast buffet was delicious with a wide range of options.
The location is exquisite, right on the picturesque West Lake.
The property would fit in perfectly into a Wes Anderson film.
Darren
8/10 Very good
We had a good stay. The hotel staff were courteous. The room is clean. Somehow my booking didn't include breakfast which was a surprise. The route to the hotel is very busy and constantly congested. So plan 10-15 minutes ahead if leaving for train or flight.
Maurice
Maurice, 3-night trip
8/10 Very good
Terrible breakfast
Mikhail
Mikhail, 1-night trip
10/10 Exceptional
員工非常友好
Peter
Peter, 2-night trip
10/10 Exceptional
老飯店高雅的氣質
服務到位 精緻優雅 雖然隨時間勢必老舊 但乾淨整潔 無可取代的最佳位置
haoyu
haoyu, 1-night trip
10/10 Exceptional
西湖邊，酒店服務良好
Bun
Bun, 3-night trip
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