ROTTON SERVICE AT THE MARRIOTT!!
My mother and I visited your hotel on Friday, November 8, 2024. We weren’t familiar with the area so we consulted the reviews. Besides, how could you go wrong with a Marriot?
When we checked in the receptionist was very courteous. As I told her the following morning the beds were very comfortable, so we were very satisfied.
The reason for the one star rating is as follows: When we returned in the evening, much to our surprise the room had not been touched. The bed wasn’t made, the trash wasn’t emptied and there were no fresh towels. When I went to the check in desk I was told that was their policy. No fresh sheets unless they were requested every other day. No mention of what their policy was regarding towels or trash. Also. the receptionist (different from our original one) was very rude, saying we were notified of this in our welcome packet. I showed it to her and of course there was no mention of this.
The manager offered to send housekeeping to clean the room but it was so late by then that we were not interested.
I have stayed in many hotels including several Marriots. Some hotels do inform you (usually with something written in the room) that the sheets will only be changed every other day unless you request a change each day. But the bed is still made up. Nothing is ever mentioned about no housekeeping at all!
The rudeness we encountered regarding our complaint was unwarranted and we would never stay here again!