Disappointing Experience and Misleading Information
I had a highly disappointing experience at this hotel due to multiple issues and misrepresentations. First, the room provided was of a lower category than what I had booked and paid for. Additionally, instead of being in the main hotel building, my room was located in a separate structure (more like a motel), which was not mentioned during the booking process.
To make matters worse, there was construction waste near my room, and I was not informed about this beforehand. Furthermore, the separate building where my room was located had no elevator access, a crucial detail that was not communicated to me in advance, causing me considerable inconvenience as I have a knee condition.
Another major issue was that key facilities such as the restaurant, bar, and kitchen were all closed due to an incident that had occurred months earlier—something I was not told about when making the reservation. Out of all the SPA amenities advertised, only the manicure service was functional, which was a far cry from what was promised.
Overall, this experience was frustrating, and the lack of transparency from the hotel was unacceptable. I would not recommend this place to anyone seeking a reliable and comfortable stay.