Check in staff was not helpful,had to ask where my room was located,where best to park,where breakfast was and what time.
Then got to room,ooened door and hit with smell of cigarette smoke(though in non smoking)called down to dezk and told her so theyd be aware.
Checkout same: turned in key,waited then had to ask if they emailed or printed receipt,she said oh,you want a receipt? Yes..
Breakfast needed help: juice,few breakfast sandwhichs to heat,bagels/toaster,a packaged danish or muffin,yogurt,cereal....nothing great and this was our costliest nighlty room on our trip with poorest staff at desk and breakfast.