Hyatt Regency St. Louis at The Arch

Big operation. The hotel was clean and nice but the staff wasn't very helpful at all. We asked twice for an extra bed for our son, but it never came. Breakfast buffet was included for two persons though the room was booked for three - after breakfast we were presented for a bill for three breakfast buffets which was rather confusing - as it turned out their billing system deducted the two of them at checkout. Not the best stay on our journey.

Det var ualmindeligt skuffende at komme på et velkendt high end hotel og så opdage at standarden ikke engang matcher Holiday Inn Express. Ingen 24 timers room service som ellers er standard på et Hyatt Regency. Super kedeligt rum med tom minibar og meget sparsomt udstyret badeværelse. Aldrig igen.

Super hotel og personale. Ideal beliggenhed nær Gateway Arch og anden kulturelle udflugtsmål. Endvidere tæt på Busch Stadium hvis Baseball skulle tiltale en.

It was both business and anniversary. The hotel staff was wonderful. Hotel was in a very good location and easy to get to. A very nice get away.

First when we checked in after 4pm, our room was not ready. We were sent up to club lounge where no food was available, and we waited for 45min. Since we were told “25min most” we went down to the front desk and the room was ready. The front person didn’t call us( she called me after we checked in and went to our room). Second, house keeping was really slow. Our room was not cleaned until 6pm on Saturday:( and the rest of our stay as well. They don’t replenish little packs of q-tips and shower cap, two days there was no floor mat for shower. The hall way is always messy with little trash and stuff people leave outside of their doors usually don’t get picked up fo long time.