2/10 Dårligt
13. januar 2025
A Nightmare
The hotel charged me more than the confirmed price I booked with Hotels.com. The front desk was not helpful and unwilling to make the price adjustment. Once the room key was given, my family and I opened the door to another couple who was already occupying the room. The husband, in the room, walked downstairs with me to sort things out with the front desk. The second room key was given to a single bed and the reservation was book for a double. The third key was finally given to an unoccupied double room. I am a single mother traveling with children and it was a stressful and uncomfortable situation to be in. The front desk was not sympathetic and no concessions were made for their mishandling of the situation or the inconvenience it put me and my family through. I am thankful the couple was kind, but the staff could have put me and my children in a really precarious situation.
Karrie
Karrie, familierejse på 1 nat
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